H.K.S.K.H. Outreaching Team for Multi-Cultural Community (OTMC) aims at providing appropriate support services to the needy individuals of the Ethnic Minorities (EMs) and their families through reaching out and connecting with stakeholders in the community.

Objectives

• To connect the needy EMs with mainstream welfare services

• To improve EMs’ problem solving skills

• To strengthen EMs’ family cohesiveness

• To enhance support network of EMs for their early integration into the local community

• To establish network with community organizations, religious organizations, schools and welfare service units for effective delivery of service

• To mobilize EMs and local residents in pursuit of social inclusion and racial harmony

 
Service Target
Ethnic minorities (excluding Non-Refoulement Claimants)

who live in Tsuen Wan and Kwai Tsing

Application
Visit or make a call to our office during opening time
Visit our outreaching lorry or roadshow
Referred by individuals or organizations
 
Mode of Services
Reaches out to common spots of EMs and connects with stakeholders in the community to identify potential EM service users as early as possible. Builds rapport with them to understand their needs in order to provide appropriate supportive, developmental and remedial services.
 
Service Characteristics

• Reaching out - visiting different districts with 5.5 tonnes lorry to set up roadshows and organize various thematic community activities as well as provision of enquiry service to approach service users

• Cultural Sensitivity - rendering of services by workers with cultural sensitivity to build rapport and trust;

• User-friendly Service - providing interpretation during service delivery by EM interpreters as needed;

• Community network - facilitating EMs to connect with mainstream welfare services

 
Scope of Service

• Outreaching service - reaching out to EMs  through roadshows, community activities, exhibition, home visits etc.;

• Telephone enquiry service - facilitating the understanding of social resources and identifying the needs of EMs;

• Casework Support - conducting initial assessment, arranging direct/referral service, providing immediate intervention and long term casework support for the needy cases to overcome their difficulties;

• Group and Programmes - organizing preventive/ developmental/ therapeutic/ mutual support/ volunteer groups tailored to EM’s welfare needs.

Service charge
Free of charge, except specific groups or programmes